MASH

Terms of Service

Terms of Service for MASH - My Assistance for Social Health Care

Last updated: 26. Juli 2025

1. Scope

These Terms of Service apply to the use of the MASH platform (My Assistance for Social Health Care), a digital platform for coordinating family and care tasks.

By registering and using MASH, you fully agree to these Terms of Service. If you do not agree with all points, you may not use MASH.

2. Registration and User Account

Registration is required to use MASH. You commit to providing truthful and complete information during registration:

  • Complete and truthful name
  • Valid email address for communication
  • Secure password according to our guidelines
  • Information about your role in care (caregiver, family member, etc.)

You are obligated to keep your access credentials confidential and report any misuse immediately. Each account requires manual approval by our administrators.

3. Purpose and Use

MASH is exclusively intended for coordinating family and care tasks. The platform serves communication and organization but does not replace professional medical advice.

Permitted Use

  • Organization of care tasks and appointments
  • Coordination with family members and caregivers
  • Documentation of care-relevant information
  • Communication within your family group

Prohibited Use

  • Commercial use without permission
  • Sharing access credentials with third parties
  • Upload of copyrighted material
  • Use for illegal or harmful activities

4. Privacy and Security

Protecting your data is our highest priority. Detailed information can be found in our Privacy Policy. Important security measures:

Our Security Measures

  • Server location in UK (London) - GDPR compliant
  • Encrypted data transmission via HTTPS
  • No sharing with third parties or third countries
  • ISO-certified server infrastructure

5. Limitation of Liability

Important Notice

MASH does not replace professional medical advice. For medical emergencies, always consult qualified professionals.

MASH is provided "as is". We make no warranty for uninterrupted availability or error-free operation of the platform.

Our liability is limited to intent and gross negligence. We assume no liability for indirect damages or consequential damages.

6. Family Groups and Shared Content

When you share content with your family group, special rules apply:

  • Shared content is visible to all group members
  • You are responsible for the content you share
  • Respect the privacy of other family members
  • Only share relevant and appropriate content

7. Termination and Account Deletion

You can delete your account at any time via the profile settings. All your data will be permanently removed.

We reserve the right to suspend or delete accounts for violations of these Terms of Service.

8. Changes to Terms of Service

We reserve the right to modify these Terms of Service as needed. Significant changes will be communicated to you via email.

By continuing to use the service after changes take effect, you agree to the new terms.

9. Applicable Law and Jurisdiction

These Terms of Service are governed by the laws of the United Kingdom (England and Wales) and applicable EU data protection regulations (UK-GDPR/EU-GDPR).

For users residing in Germany, mandatory German consumer protection laws shall additionally apply.

The courts of London, England shall have jurisdiction over all disputes, unless mandatory EU jurisdiction rules apply.